Returns

Please check your goods on receipt.  If any goods are faulty, please advise the warehouse immediately.  These can then be returned within 15 days for full refund including the return freight.  Please note low value items broken in transit should be photographed and emailed to warehouse@tilt.co.nz.  They will notify you if you need to return the goods or dispose of them.  A credit will still be issued.

If you or your customer changes their mind, goods can still be returned within 30 days if in original condition (including packaging); however a restocking fee of 10% will be deducted from the credit.  This is to cover the cost of the picking, packing and dispatch of the order and for it to then be unpacked, checked and put back into stock.  Return freight will not be credited on change of mind or incorrect ordering.

Include in your package a signed letter stating the reason for your return and the invoice number that it relates to.

Prior to shipping, your order can be cancelled at no cost to you.

Warranty

Should you discover any defects in your product, please contact us via our contact link, to help us arrange a replacement on receipt of the item. When replacements are not available we may, at our discretion, provide a complete refund.

Delivery

We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using either New Zealand Couriers, Now Couriers or CourierPost for New Zealand deliveries or NZ Post International Express for overseas deliveries. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Privacy

Your privacy is very important to Tilt NZ. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

  • we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number (“Personal Information”) without your knowledge and permission;
  • we will not disclose your Personal Information to third parties unless you have authorized us to do so;
  • we will take reasonable steps to protect the security of the Personal Information we collect from you.

Your Personal Information

Tilt NZ does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). Tilt NZ uses such voluntarily submitted information for the purposes for which it was submitted.

When you place an order Tilt NZ will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order.

We use cookies

Cookies allow Tilt NZ to remember you. If we didn’t use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including Tilt NZ, require cookies to process your orders.

Trends, Tracking and Sharing Information

Tilt NZ uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor’s sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.

Security

Tilt NZ uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order “checkout” you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.

Links

Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.